FREQUENTLY ASKED QUESTIONS

How Do I Place an Order?

To shop with Ravnixors, choose your preferred product, select any available options, and add it to your cart.

Proceed to checkout, enter your delivery and payment details, and review the order before completing your purchase.

An order confirmation email will normally be sent after your order has been successfully submitted.

For help with ordering, email service@ravnixors.com.

Where Can I Find My Order Confirmation?

Your confirmation will be sent to the email address entered at checkout.

If it is missing from your inbox, check your spam, junk, and promotions folders.

If you still cannot locate it, contact our support team and provide the email address used for your purchase.

Where Do You Deliver?

Ravnixors currently delivers to eligible addresses within the United States only.

Availability depends on the delivery address and the service coverage of our logistics providers.

What Are Your Shipping Fees?

Our current U.S. shipping options are:

• Standard U.S. Shipping — US$4.99: For orders with a subtotal below US$44.80.

• Free Standard Shipping — US$0.00: For orders with a subtotal of US$44.80 or more.

• Fast U.S. Shipping — US$8.99: Where available at checkout.

Orders with a subtotal of exactly US$44.80 qualify for free standard shipping.

Fast U.S. Shipping is a paid option, including for orders that qualify for free standard shipping.

Available shipping methods and final charges will be shown at checkout before payment.

When Should I Expect My Order?

Orders are generally prepared for dispatch within 1–5 business days after payment confirmation.

Following dispatch, standard delivery generally takes 10–20 business days. This transit estimate does not include order processing time.

Any separate delivery estimate for Fast U.S. Shipping will be provided with that option where available.

Delivery estimates are not guaranteed arrival dates. Carrier operations, weather, public holidays, transportation disruptions, and other circumstances may affect delivery.

How Do I Track a Shipment?

After dispatch, we will normally send a shipping confirmation email containing any available tracking details.

Tracking updates may take time to appear after the carrier receives the package.

If you need assistance, email service@ravnixors.com with your order number and any available tracking information.

Can I Change or Cancel an Order?

Please contact us promptly if you need to change or cancel your order.

Requests can only be considered before processing or fulfillment begins. Once packing or shipment preparation has started, we may be unable to make changes.

Orders that have already shipped generally cannot be cancelled. You may request an eligible return after delivery.

Email service@ravnixors.com with your order number and the details of your request.

What Should I Do If an Item Is Damaged, Incorrect, or Missing?

Contact our customer support team as soon as reasonably possible and include:

• Your order number;

• A description of the problem;

• Relevant photographs or videos, where appropriate.

We will review the information and assist with an appropriate resolution, which may include a replacement, an eligible refund, or an authorized return.

Where a return is required to resolve an error on our part, we will cover the reasonable return shipping costs associated with that issue.

How Long Do I Have to Request a Return?

Eligible products may be requested for return within 180 calendar days from the date of delivery, subject to our Return & Refund Policy.

Standard returns generally require the item to be unused, in its original condition, and accompanied by valid proof of purchase. Original packaging and accessories should be included where applicable.

Before sending anything back, email service@ravnixors.com with your order number, product details, and reason for returning it.

Wait for approval and return instructions. Do not send returns to our registered business address unless our support team specifically instructs you to do so.

Is Return Shipping Free?

The 180-day return period does not mean that every return includes free shipping.

Customers generally pay return shipping for a change of mind, personal preference, or ordering mistakes.

If a return is needed because an item is damaged, defective, incorrect, incomplete, or materially different from its description due to our error, we will cover the reasonable return shipping costs required to resolve the issue.

We do not charge a restocking fee for approved returns.

When Will I Receive My Refund?

Approved refunds are generally issued to the original payment method within 5–10 business days after the authorized return has been received and reviewed.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Which Payment Methods Can I Use?

Available payment methods will be displayed at checkout.

Options may vary according to your location, device, and payment provider availability.

How Can I Reach Customer Support?

For assistance with products, orders, shipping, returns, or refunds, contact us using the details below.

Customer Support Email:
service@ravnixors.com

Business Phone:
0592-6276303

Customer Service Hours:
9:00 AM–6:00 PM PDT

Please include your order number when contacting us about an existing purchase.

Ravnixors Business Information

Brand:
Ravnixors

Company Name:
Xiamen Haowang E-Commerce Co., Ltd.

Website:
https://ravnixors.com

Registered Business Address:
Room 404, A387, No. 50 Chengyi North Street, Software Park Phase III, Xiamen Torch High-tech Zone, Xiamen, Fujian, China

Customer Support Email:
service@ravnixors.com

Business Phone:
0592-6276303

Ravnixors is operated by Xiamen Haowang E-Commerce Co., Ltd.