Shipping Policy

SHIPPING POLICY

Thank you for choosing Ravnixors.

Ravnixors is operated by Xiamen Haowang E-Commerce Co., Ltd.

This Shipping Policy describes how orders placed through ravnixors.com are processed and delivered. It covers shipping destinations, charges, delivery estimates, tracking, address changes, and assistance with delayed or missing shipments.

ORDER PROCESSING

Once payment has been confirmed, orders are generally processed and prepared for dispatch within 1–5 business days.

Business days exclude weekends and public holidays.

Preparation may take longer during promotional events, holiday periods, increased order volumes, temporary fulfillment disruptions, or other unexpected operational circumstances.

After dispatch, we will normally send a shipping confirmation email containing any available tracking information.

SHIPPING DESTINATIONS

Ravnixors currently ships to eligible addresses within the United States only.

Delivery availability depends on factors such as carrier coverage, destination, product availability, and logistical conditions.

If the address supplied cannot be serviced, we may contact you using the details provided with your order to discuss available options.

U.S. SHIPPING OPTIONS AND CHARGES

All shipping charges below are stated in United States dollars (USD).

Standard U.S. Shipping — US$4.99

Orders with a subtotal below US$44.80 are subject to a standard shipping fee of US$4.99.

Free Standard Shipping — US$0.00

Orders with a subtotal of US$44.80 or more qualify for free standard shipping.

An order with a subtotal of exactly US$44.80 qualifies for free standard shipping.

Fast U.S. Shipping — US$8.99

Where available, customers may select Fast U.S. Shipping for US$8.99.

This paid option may be selected whether or not the order qualifies for free standard shipping.

Available delivery methods and their applicable charges will be displayed at checkout before payment is completed. Any applicable shipping promotion will be reflected in the checkout amount.

ESTIMATED DELIVERY TIMES

Following dispatch, standard shipping to eligible U.S. addresses generally takes 10–20 business days.

This estimate covers transit time only and does not include the 1–5 business day processing period.

The standard delivery estimate does not apply to Fast U.S. Shipping. Any separate estimate for that option will be provided with the shipping method where available.

Actual delivery times may vary because of:

  • Carrier handling and service availability;
  • Weather conditions;
  • Public holidays;
  • Transportation disruptions;
  • Local delivery conditions;
  • Other circumstances outside our reasonable control.

Delivery estimates are provided for reference and are not guaranteed arrival dates.

If your order appears significantly delayed, please contact our customer support team.

FULFILLMENT AND SHIPPING ORIGIN

Orders may be prepared and dispatched through our fulfillment arrangements or through third-party warehouse and logistics partners.

The dispatch location may depend on product availability, inventory placement, warehouse arrangements, delivery destination, and logistics capacity.

As a result, the shipping origin shown on your package may differ from our registered business address.

The use of fulfillment partners does not change your rights under our Shipping Policy or Return & Refund Policy.

SHIPMENT TRACKING

When available, tracking information will be sent to the email address supplied at checkout after your order has shipped.

This may include a tracking number, carrier details, and instructions for checking shipment progress.

Please allow time for the carrier’s tracking system to display the first updates. Temporary gaps may occur while a package moves between facilities or through the carrier network.

DELAYED SHIPMENTS

If tracking has remained unchanged for an extended period or your shipment appears substantially delayed, email service@ravnixors.com.

Please include:

  • Your order number;
  • Your tracking number, if available.

We will review the available shipment information and assist with the appropriate next steps.

PACKAGES THAT MAY BE LOST

If you believe your package has been lost in transit, contact service@ravnixors.com with your order number and available tracking details.

Where necessary, we will review the shipment with the relevant carrier or fulfillment partner.

Depending on the findings and circumstances, an appropriate resolution may include a replacement, an eligible refund, or another suitable solution.

TRACKING SHOWS DELIVERED, BUT THE PACKAGE IS MISSING

If tracking indicates delivery but you cannot find the package, please check:

  • The area around your delivery address;
  • With members of your household;
  • With neighbors, where appropriate;
  • With building reception or management;
  • Any delivery notes or photographs provided by the carrier.

If you still cannot locate it, email service@ravnixors.com.

We will review the available delivery information and help determine the next appropriate step.

SHIPPING ADDRESS CHANGES

Contact us promptly if you need to correct your delivery address after placing an order.

Send your request to service@ravnixors.com and include:

  • Your order number;
  • The corrected shipping address.

Address changes can only be considered before order processing begins.

Once an order enters shipment preparation or has been dispatched, we may be unable to update the address.

Please review all delivery details carefully before completing checkout.

INCOMPLETE OR INCORRECT DELIVERY DETAILS

Customers are responsible for supplying accurate and complete shipping information.

If delivery fails because an address is incomplete or incorrect, we will review the order information and carrier records before determining an appropriate solution.

SHIPPING CONFIRMATION EMAILS

A shipping confirmation email will normally be sent after dispatch.

If you cannot find it, please check your spam, junk, and promotions folders.

For assistance locating your shipping confirmation or tracking information, email service@ravnixors.com and include your order number.

UNEXPECTED DELIVERY DISRUPTIONS

Shipments may occasionally be affected by severe weather, carrier interruptions, transportation delays, public holidays, emergencies, or other unexpected logistics events.

When these situations occur, we will provide reasonable assistance based on the information available.

RETURNS, CANCELLATIONS, AND REFUNDS

Eligible products may be requested for return within 180 calendar days from the date of delivery, subject to our Return & Refund Policy.

The 180-day period is the return request window and does not mean that all returns include free return shipping. Responsibility for return shipping depends on the reason for the return.

Please consult our Return & Refund Policy for full details concerning:

  • Return eligibility and conditions;
  • The 180-day return period;
  • Return authorization and instructions;
  • Approved return addresses;
  • Responsibility for return shipping;
  • Order cancellations;
  • Refund procedures and processing times.

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

SHIPPING ASSISTANCE

For questions about processing, shipping fees, delivery estimates, tracking, address updates, delayed shipments, or missing packages, please contact us.

Customer Support Email:
service@ravnixors.com

Business Phone:
0592-6276303

Customer Service Hours:
9:00 AM–6:00 PM PDT

For enquiries about an existing order, please include your order number and any available tracking number.

COMPANY INFORMATION

Brand:
Ravnixors

Company Name:
Xiamen Haowang E-Commerce Co., Ltd.

Website:
https://ravnixors.com

Registered Business Address:
Room 404, A387, No. 50 Chengyi North Street, Software Park Phase III, Xiamen Torch High-tech Zone, Xiamen, Fujian, China

Customer Support Email:
service@ravnixors.com

Business Phone:
0592-6276303

Customer Service Hours:
9:00 AM–6:00 PM PDT

Ravnixors is operated by Xiamen Haowang E-Commerce Co., Ltd.