Return & Refund Policy
RETURN & REFUND POLICY
This policy explains how Ravnixors handles order cancellations, returns, return shipping costs, and refunds.
Ravnixors is operated by Xiamen Haowang E-Commerce Co., Ltd.
ORDER CANCELLATIONS
If you wish to cancel an order, contact our customer support team as soon as possible after placing it.
Cancellation requests can only be considered before the order enters processing or fulfillment.
Once processing, packing, or shipment preparation has begun, we may be unable to cancel or change the order.
Orders that have already been dispatched generally cannot be cancelled. After delivery, you may request an eligible return under this policy.
Send cancellation requests to service@ravnixors.com and include your order number.
180-DAY RETURN PERIOD
Eligible products may be requested for return within 180 calendar days from the date of delivery.
For a standard return, the product should generally:
- Be unused;
- Remain in its original condition;
- Include original packaging and accessories, where applicable;
- Be accompanied by valid proof of purchase, such as an order number or order confirmation.
Contact our customer support team within the return period before sending any item back. Please wait for approval and return instructions.
Ravnixors does not charge a restocking fee for approved returns.
The 180-day period is the return request window. It does not mean that every return includes free return shipping.
These conditions do not limit any mandatory consumer rights provided by applicable law.
RETURN SHIPPING COSTS
Returns for Customer-Related Reasons
Customers are responsible for applicable return shipping costs when returning an item because of:
- A change of mind;
- Personal preference;
- An ordering mistake;
- Other reasons unrelated to a product defect or an error on our part.
The cost will depend on the carrier and shipping method used.
Damaged, Defective, Incorrect, or Incomplete Products
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description because of an error on our part, Ravnixors will cover the reasonable return shipping costs required to resolve the issue.
Please contact us before arranging shipment so we can provide the appropriate instructions.
HOW TO REQUEST A RETURN
Email service@ravnixors.com with:
- Your order number;
- Details of the product you wish to return;
- The reason for your request;
- Relevant photographs or videos, where appropriate.
Our team will review the information and notify you of the next steps.
If the return is approved, we will provide the authorized return address and shipping instructions.
Do not send a product back before receiving approval and instructions from us.
RETURN ADDRESS AND SHIPPING INSTRUCTIONS
The authorized return location may differ from the registered business address of Xiamen Haowang E-Commerce Co., Ltd.
Do not send returns to our registered company address unless our customer support team specifically instructs you to do so.
The applicable return address will be provided after your request has been reviewed and approved.
Please follow the supplied instructions and retain your return shipping receipt and tracking information until the return process is complete.
REFUND REVIEW AND PROCESSING
After an authorized return reaches the designated return location, the product will be reviewed.
We will email you with the outcome and the status of any applicable refund.
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and reviewed.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
REFUNDS THAT HAVE NOT APPEARED
If your refund has not appeared after the expected processing period:
- Check the account used for the original payment.
- Contact your bank, card issuer, or payment provider to confirm whether processing is still underway.
- If you still cannot locate the refund, contact our customer support team.
Email service@ravnixors.com with your order number and any available refund information so we can review the matter.
CONTACT INFORMATION
For assistance with cancellations, returns, return shipping, or refunds, please contact us.
Brand:
Ravnixors
Company Name:
Xiamen Haowang E-Commerce Co., Ltd.
Registered Business Address:
Room 404, A387, No. 50 Chengyi North Street, Software Park Phase III, Xiamen Torch High-tech Zone, Xiamen, Fujian, China
Customer Support Email:
service@ravnixors.com
Business Phone:
0592-6276303
Ravnixors is operated by Xiamen Haowang E-Commerce Co., Ltd.