TERMS OF PURCHASE

These Terms of Purchase govern orders placed through ravnixors.com (the “Website” or “Store”).

Ravnixors is operated by Xiamen Haowang E-Commerce Co., Ltd. References to “Ravnixors,” “the Company,” “we,” “us,” or “our” refer to the store operator.

Your purchase is also subject to our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

By submitting an order, you acknowledge and accept the terms applicable to that transaction.

1. PURCHASE ELIGIBILITY AND GENERAL CONDITIONS

These Terms describe the purchase relationship between you and Xiamen Haowang E-Commerce Co., Ltd. when ordering through Ravnixors.

By placing an order, you confirm that:

• You meet the legal age requirements for entering into a purchase agreement in your jurisdiction;

• You have the legal capacity and authority to complete the transaction;

• You may lawfully purchase, receive, possess, and use the products ordered.

Products purchased from ravnixors.com should be used in accordance with their accompanying information, these Terms, and applicable legal requirements.

Customers should review any local requirements concerning product use, delivery, importation, or possession. This responsibility applies only where it may legally be assigned to the customer.

We may retain customer communications, including emails, telephone interactions, and support requests, where reasonably necessary for customer assistance, security, recordkeeping, dispute handling, and service improvement.

2. PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy describes how personal information is collected, used, stored, shared, and protected when you interact with ravnixors.com.

Information supplied during checkout, through customer support, by email, or through other Website interactions will be handled in accordance with that policy and applicable law.

We may revise the Privacy Policy to reflect changes to our services, technology, business practices, or legal responsibilities. The current version will be available on our Website.

3. ORDER REVIEW AND CONFIRMATION

Orders submitted through the Website may be checked before fulfillment.

We may be unable to accept or complete an order for reasons including:

• Insufficient product availability;

• Errors in pricing or product information;

• Unsuccessful payment authorization;

• Missing or inaccurate customer details;

• Suspected fraudulent activity;

• Delivery restrictions;

• Other circumstances preventing fulfillment.

Where necessary, we may ask for additional information to verify an order before proceeding.

If payment has been received but an order cannot be fulfilled, the applicable amount will generally be returned to the original payment method.

We may correct or update published Website content, including product descriptions, images, specifications, prices, promotions, stock information, and other listing details.

Changes affecting an accepted order will be addressed in accordance with applicable law and our store policies.

4. PRODUCT DESCRIPTIONS AND PRESENTATION

We take reasonable steps to keep product information accurate and informative.

Product listings may contain:

• Descriptions and photographs;

• Materials and dimensions;

• Features and specifications;

• Available sizes, colors, or other variations.

Small differences in appearance may result from display settings, photographic lighting, manufacturing variations, or packaging changes.

If a delivered product differs materially from its description, the matter will be addressed under our Return & Refund Policy and applicable consumer protection requirements.

Please review the complete product listing before placing your order.

5. PRICES AND PROMOTIONAL OFFERS

We make reasonable efforts to display correct prices and promotional details. However, technical problems, administrative mistakes, or listing errors may occasionally occur.

Where permitted by law, we may correct a significant pricing error or cancel an affected order.

If payment has already been collected for an order cancelled because of a pricing error, the applicable amount will generally be refunded to the original payment method.

Unless an offer states otherwise, prices, discounts, promotions, and product availability may change.

6. AVAILABILITY, PROCESSING, AND DELIVERY

Product availability displayed on the Website reflects the information reasonably available when an order is placed. Inventory levels may change after an order has been submitted.

After payment has been confirmed, orders are generally prepared for dispatch within 1–5 business days.

Following dispatch, estimated standard delivery to eligible addresses within the United States is 10–20 business days. This estimate does not include order processing time.

U.S. Shipping Rates

Shipping charges are stated in U.S. dollars (USD).

• Standard U.S. Shipping — US$4.99: Applies to orders with a subtotal below US$44.80.

• Free Standard Shipping — US$0.00: Available for orders with a subtotal of US$44.80 or more.

• Fast U.S. Shipping — US$8.99: Available where offered at checkout. This paid option may be selected whether or not the order qualifies for free standard shipping.

At a subtotal of exactly US$44.80, the order qualifies for free standard shipping.

Available shipping methods and their applicable charges will be displayed at checkout before payment is completed. Any applicable shipping promotion will be reflected in the checkout amount.

The 10–20 business day delivery estimate applies to standard shipping. Any separate delivery estimate for Fast U.S. Shipping will be provided with that option where available.

Processing and Delivery Conditions

Processing and delivery times may be affected by inventory availability, carrier operations, weather, public holidays, transportation delays, delivery location, fulfillment capacity, or other unexpected logistics circumstances.

Delivery estimates are provided for reference and do not guarantee a particular arrival date.

If a purchased item becomes unavailable, we may contact you, remove the affected item where appropriate, issue a refund, or discuss another suitable solution.

Please review our Shipping Policy for additional information.

7. PRODUCT-SPECIFIC REQUIREMENTS

Products offered by Ravnixors may differ from comparable products sold by other retailers or in other markets.

Depending on the product and destination:

• Manufacturer warranty coverage applies only where expressly stated;

• Support availability may differ by location;

• Manuals, packaging, or instructions may vary;

• Labels may differ according to fulfillment arrangements;

• Electrical products may require compatibility with local voltage, plug types, or technical standards.

Before purchasing, please confirm that the product information meets your intended requirements.

Where legally permitted, customers are responsible for complying with applicable technical, safety, import, or regulatory requirements.

These Terms do not restrict mandatory consumer rights or product safety protections.

8. TAXES, DUTIES, AND OTHER CHARGES

Depending on the destination and applicable rules, an order may be subject to taxes, duties, customs charges, or other government-imposed fees.

These may include:

• Sales tax;

• Use tax;

• Value-added tax;

• Import duties;

• Customs fees;

• Other legally required charges.

Taxes or charges collected by the Store during checkout will normally be displayed before payment is completed.

Charges imposed separately by customs authorities, carriers, or government agencies will be handled in accordance with applicable laws and regulations.

9. ORDER CHANGES AND CANCELLATIONS

Contact our customer support team promptly if you wish to change or cancel an order.

Requests can only be considered before the order enters processing, packing, fulfillment, or shipment preparation.

Once an order has been processed, packed, or dispatched, a change or cancellation may no longer be possible.

If the order has already shipped, you may need to request an eligible return after delivery.

For assistance, email service@ravnixors.com.

10. RETURN ELIGIBILITY

Eligible products may be requested for return within 180 calendar days from the date of delivery, subject to the conditions in our Return & Refund Policy.

To qualify for a standard return, the product should generally:

• Be unused and remain in its original condition;

• Include its original packaging and accessories, where applicable;

• Be accompanied by valid proof of purchase, such as an order number or order confirmation;

• Meet any additional return conditions stated on the applicable product page.

Please contact our customer support team at service@ravnixors.com within the 180-day return period before sending any product back.

Once your return request has been reviewed and approved, we will provide the appropriate return address and instructions.

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

The 180-day period refers to the return request window. Responsibility for return shipping costs is described in Section 11 and our Return & Refund Policy.

These conditions do not limit any mandatory consumer rights provided by applicable law.

11. RETURN SHIPPING RESPONSIBILITY

Customers are responsible for applicable return shipping charges when returning a product for reasons such as:

• Changing their mind;

• Personal preference;

• Ordering an incorrect item;

• Other customer-related reasons.

If an item is delivered damaged, defective, incorrect, incomplete, or materially different from its description because of a fulfillment error, Ravnixors will cover the reasonable return shipping costs needed to resolve the issue.

Approved returns are not subject to a restocking fee.

12. REFUND PROCESSING

After an approved return has been received and reviewed, we will notify you of the refund status.

Approved refunds are generally issued to the original payment method within 5–10 business days following receipt and review of the returned product.

Your bank, card issuer, or payment provider may need additional time before the refund appears in your account.

For refund enquiries, email service@ravnixors.com and include your order number and relevant refund details.

13. DAMAGED, INCORRECT, OR MISSING ITEMS

Please contact our customer support team as soon as reasonably possible if your order arrives damaged, defective, incomplete, incorrect, or materially different from its description.

Include:

• Your order number;

• A description of the problem;

• Supporting photographs or videos, where appropriate.

After reviewing the information, we may offer a replacement, an eligible refund, an authorized return, or another suitable resolution.

14. FULFILLMENT AND SHIPPING ORIGIN

Orders may be prepared and dispatched through our own fulfillment arrangements or through third-party warehouse and logistics partners.

The fulfillment location may depend on:

• Product availability;

• Inventory placement;

• Warehouse capacity;

• Delivery destination;

• Current logistics requirements.

The dispatch address shown on a package may therefore differ from the registered business address of Xiamen Haowang E-Commerce Co., Ltd.

Using fulfillment partners does not change your rights under our applicable store policies.

15. THIRD-PARTY SERVICES

Ravnixors may engage third-party providers to support store operations, including:

• Ecommerce platforms;

• Payment processors;

• Shipping and logistics companies;

• Analytics providers;

• Marketing services;

• Website hosting providers;

• Security providers;

• Other operational partners.

These providers may have their own terms, privacy policies, and operating procedures.

Our Privacy Policy explains our handling of personal information, including information collection, use, storage, sharing, cookies, and customer privacy rights.

Privacy requests should be submitted using the procedures described in that policy.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free operation of the Website or related services.

Nothing in these Terms excludes rights or protections that cannot lawfully be limited, including those concerning:

• Consumer protection;

• Product safety;

• Defective products;

• Required refunds;

• Other mandatory legal protections.

Where legally permitted, Ravnixors and applicable service providers are not responsible for indirect or consequential losses arising from use of the Website or services.

17. APPLICABLE LAW AND DISPUTES

These Terms are subject to the laws and regulations applicable to the relationship between Ravnixors and its customers.

No provision is intended to remove or reduce consumer rights protected by mandatory law.

Disputes will be addressed through applicable legal procedures and requirements.

18. UPDATES TO THESE TERMS

We may revise these Terms to reflect changes to our operations, services, products, technology, legal requirements, or store policies.

The latest version will be published on our Website. Please review these Terms periodically and before placing a new order.

19. CONTACT INFORMATION

For questions about these Terms of Purchase or an order, please contact us using the following details.

Brand: Ravnixors

Company Name:
Xiamen Haowang E-Commerce Co., Ltd.

Website:
https://ravnixors.com

Registered Business Address:
Room 404, A387, No. 50 Chengyi North Street, Software Park Phase III, Xiamen Torch High-tech Zone, Xiamen, Fujian, China

Customer Support Email:
service@ravnixors.com

Business Phone:
0592-6276303

Customer Service Hours:
9:00 AM–6:00 PM PDT

Ravnixors is operated by Xiamen Haowang E-Commerce Co., Ltd.